Worksheets and Handouts for Second Grade Unit 10 (Oral complaint)

English materials for
Secondary school in México

Second Grade

Unit 10

Worksheets

Reason to complain

Identify three types of complaints: Faulty product, Delivery problems and Poor costumer service.

Read two conversations and identify the mode of communication, the employee's attitude, customer's attitude, and main details.

Classify a list sentences according to the emotions that they convey.

Identify solutions to complaints.

Classify sentences according to their purpose: to state a complaint, to ask for details & to propose or refuse a solution.