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English materials for
​Secondary school in México

Second Grade

Unit 10
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Worksheets
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Reason to complain
Identify three types of complaints: Faulty product, Delivery problems and Poor costumer service.
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Complaining
Read two conversations and identify the mode of communication, the employee's attitude, customer's attitude, and main details. 

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Convey emotions
Classify a list sentences according to the emotions that they convey.
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Solutions to complaints
Identify solutions to complaints.

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Classify sentences
Classify sentences according to their purpose: to state a complaint, to ask for details & to propose or refuse a solution. 


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  • Home
  • Blog
  • reforzamiento
  • reforzamiento2
  • Cycle4
    • Firstgrade
    • Secondgrade
    • Thirdgrade
    • Subscribe
  • LearnEnglish
    • Grammar
    • Vocabulary
  • Contact Me