Third Grade - Unit 1 - Syllabus 2011

Exercises for the students

Telephone complaint voicemail
Achievement 2
Infers the general meaning from explicit information
​Exercise 3
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Parts of the complaint

Parts of the complaint

Matching exercise

Match the parts of a complaint with the examples.
I would like you to explain what happened on that day, why the doctor and nurses didn't do more for him.
My father asked for pain relief three times, but nobody did anything for him.
On September 5, my father was in your hospital. His name is James Cooper.
I look forward to hearing from you and to a resolution of this problem. Please contact me by email.