Third Grade - Unit 1 - Syllabus 2011

Exercises for the students

Telephone complaint voicemail

Achievement 3
Distinguishes between main ideas and some details

​Exercise 4

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Voicemail

Listen to the voicemail and answer the questions.

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1. What is the purpose of the voicemail?
   1.   ?    Ask for help
   2.   ?    Make a complaint
   3.   ?    Congratulate
2. When did the problem happen?
   1.   ?    Yesterday
   2.   ?    On Wednesday
   3.   ?    The day before yesterday
3. What was the problem with the patient?
   1.   ?    There's no medicine
   2.   ?    The wrong medicine
   3.   ?    An overdose
4. What is the best possible solution for this problem?
   1.   ?    An explanation and a new prescription.
   2.   ?    An apology and improve the service.
   3.   ?    More medicine and treatment with dignity and respect.

 OK 

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